What is the procedure for completing a return or exchange?

You have 31 clear days, following receipt of your order, in which to return your purchase(s) should it not be to your complete satisfaction. Items must be in their original packaging and condition, and be accompanied by this delivery slip.

You can either return your purchase :

IN-STORE (excluding corners, outlets and products purchased from outlets) 

1. Please indicate the reason for the return on the front of the delivery slip.

2. Simply visit a store of your choice (excluding corners, outlets and products purchased from outlets). Make sure you bring your items and the delivery slip. You will receive a refund or can exchange your item(s).

VIA UPS DROP OFF LOCATION

1. Please indicate the reason for the return on the front of the delivery slip.

2. Place the item(s) to be returned and the delivery slip in the parcel.

3. Affix the pre-paid return label found in your package*

4. Take your parcel to a UPS drop off location. (Check your pre-paid label for the nearest one !)

You will be able to track your parcel directly within your account, and follow it journey towards our facility. Once your order is received and processed, a refund will be issued via the method of payment used for your purchase. Your bank account will then be credited the sum of the returned items and any initial delivery costs.

*Exceptionally, during Outlet sales, you are required to cover the cost of returns.  You may send your package to :

Retours Claudie Pierlot C-log HARBOUR site 2 Zone d’activités « Vatry 1 », rue Henry Guillaumet  51320 Bussy-Lettrée FRANCE

Please note that outlet items cannot be returned in stores.

A refund will be issued after your returned items is received via the method of payment used for your purchase. Your bank account will then be credited the sum of the returned items and any initial delivery costs.

 

My item has a quality defect

Despite the great care that we give to our customers' orders and the quality control that we carry out before each delivery, on a rare occasion you may receive an item with a quality defect. In this case, in order to be able to return an item and receive a reimbursement, customers must, within a maximum period of 30 calendar days after their order is dispatched, contact our customer service by phone at 0808 143 3704 (toll free number from the UK) .

The items received are not what I ordered

Despite the great care that we give to our customers' orders and the quality control that we carry out before each delivery, on a rare occasion you may receive an item that you did not order or that was not intended for you. In this case, in order to be able to return an item and receive a reimbursement, customers must, within a maximum period of 30 calendar days after their order is dispatched, contact our customer service by phone at 0808 143 3704 (toll free number from the UK) .

Will delivery costs be reimbursed to me in the event of a return?

The delivery costs that may have been charged to you during shipping will be refunded if the entire order is returned. However, if your order contains several items and you would only like to return a portion of the order, these delivery costs will not be refunded.

If I return an item, when will I be reimbursed?

Once your return is received, the refund will be issued within 48 hours (7 weekdays maximum). Your bank account will be re-credited the sum of the returned items and the delivery costs.

Return or exchange in store

NEW: You can refund or exchange online orders at any of our stores: if you no longer like the article, there was a preparation problem, the article presents a quality defect, or it was a gift and you wish to exchange it.

In-store returns are possible at a selection of boutiques (excluding corners, department stores and outlets), 30 days at the latest after the order is sent. Click here to access the list of eligible boutiques. The exchange or refund of the returned article will be made according to the price paid when placing your order at our e-boutique: you must provide the invoice or order confirmation email to exchange an article.

If you do not find anything you would like or the article that you choose for exchange has a lower price than that paid when you placed your order, the boutique can refund you the difference. The refund will be carried out via the form of payment chosen for the order. No exchanges or refunds are possible for articles that have been worn and washed. The item must be in the original packaging accompanied by the tag present on the clothing and the protective film.

No exchanges are possible if the item is returned by post.

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