Delivery methods

For updates regarding Brexit, custom rules and how deliveries and returns are impacted, please refer to our Brexit informations page.


Exceptionally, express and in-store deliveries are not available until Sunday 2 June included.

We offer the following delivery methods so that you can enjoy your items as soon as possible:

  • ChronopostStandard home delivery 3-4 days* - FREE
  • UPSDelivery to a collection point: 3-4 days* - FREE
  • boutiqueDelivery to a Claudie Pierlot shop: 3-4 days* - FREE
  • chronopostExpress home delivery: 1-2 days*- £6

All orders placed before 1pm are dispatched the same day.

*At times of increased sales activity, it may take longer and certain delivery methods may not be available. Delivery times begin when your order is dispatched.
Home deliveries are Monday to Friday, excluding bank holidays.

For Outlet sale items, standard and collection point deliveries are available within 7 to 10 working days. In-store and express home deliveries are not available.


As soon as your order is transferred to our courier, you can track your parcel via:

  • - Your "My Account" space in the "My Orders" section (this option is not available if you have placed an order in guest mode without creating an account).
  • - The Track my order page, where you can enter your order number, email address and delivery postcode.
  • - The link in your shipping confirmation email.

If you are away at the time of delivery, the courier will leave a delivery slip so you can collect your item from your post office.

If your parcel is being delivered to one of our stores, you have the option of collecting it within 14 days. You can view the list of our eligible shops.