Returns and exchanges

RETURN BY POST

If your order was delivered in several parcels, you can return your pieces together in one single parcel.

Pieces purchased during our Outlet or Last Chance sales can only be returned by post. If you return an Outlet order, a £7 return fee will be deducted from your refund.

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  1 | If you have a customer account, go to your "My Account" space in the "My Orders" section. Select the order concerned and click on the "Arrange a Return" button.
  If you placed your order as a guest, you can track your orders using the "Order Tracking" page. Access it via the following link https://uk.claudiepierlot.com/on/demandware.store/Sites-Claudie-UK-Site/en_GB/Login-Show by entering your order number (9 digits, e.g., 311300000) and your email address.
  The "Arrange a Return" button will only be available within 14 days of receiving your order.
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  2 | Select the piece or pieces you wish to return (choose the piece, select a motive, and then the quantity). Confirm your choice by selecting the "Confirm the Return" button.
  Then click on "Download Return Label" to obtain your shipping label.
  Make sure that the pieces are in new condition and that all the labels are attached.
  Place them in their original packaging.
  Close your parcel and affix the pre-paid returns label you downloaded earlier. Returns by post are free of charge if you use our prepaid label - however, if you are paying the return postage, you will be responsible for this.
  
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  3 | Take your parcel to one of the nearest drop-off points. The list is available from the "Find Locations" link on https://www.chronopost.fr/en/private#/step-home or ups.com, depending on your prepaid label.
  As soon as your parcel has been picked up by the postal service, you can track its progress to our warehouse from your "My account" space, in the "My orders" section, or via the "Order tracking" page by entering your order number (9 digits, e.g. 311300000) and your email address.
  
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  4 | Our teams will check your parcel as soon as it arrives at our warehouse. If the return complies with the refund conditions, we will email you to inform you, and you will be credited to the payment method you used for the purchase within two to ten days. If you return an Outlet order, a £7 return fee will be deducted from your refund.
  
  

EXCHANGES AND RETURNS IN STORE

You cannot exchange a piece bought in an online "Outlet" or "Last Chance" sale or return it to a store.

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  1 | Bring your pieces in their original condition (unwashed, unworn and with price tags attached) and your delivery note to one of our eligible shops within a maximum of 30 days from the date you received your order.
  
  You can return your online order to any of our stores, with the exception of affiliated stores, our outlet stores and corners in department stores. You can find a list of our affiliated stores here. The list of our outlet stores and department stores is available here.
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  2 | If you would like to exchange an item, please choose a different size, colour or piece directly with our sales team. If you would prefer to receive a refund, our team will be happy to issue it to you directly from our cash desks using the same method of payment that you used to make your purchase.